Course Methodology
The workshop uses a mix of facilitated and instructor-led sessions to
deliver the key learning points and extract the required deliverables from the
audience. Role-plays and behavior modeling will be two critical methodologies
in this workshop.
Course Objectives
By the end of the course, participants will be able to:
- Define feedback and contrast it with opinions,
reactions, and evaluations
- List the global best practices for providing
feedback and decide which one to use based on the situation
- Provide feedback that enhances a recipient’s
esteem and improves performance
Target Audience
All managers and senior professionals involved in setting, reviewing, or
improving the performance of others at any level in the organization.
Target Competencies
- Setting expectations
- Performance monitoring
- Questioning and active listening
- Motivating and enhancing self-esteem
Clarifying the Misconception
- Feedback: how different is it from opinions,
evaluations, and appraisals
- The reason why it has nothing to do with ‘feeding
back’
Best Practices for Providing Feedback
- GROW, SBI, COIN, CLEAR, BOOST, NVC, DESC and
- The Harvard HEAR framework
- Other popular models and their uses
- The secret recipe: From negative to positive
- The skills for effectively providing feedback
- The importance of language and terminology used
Managing Reactions to Feedback
- Barriers to giving feedback
- Reasons for accepting or resisting feedback
- 6 tips to remember about feedback
