Course Methodology

This course relies on active participation as a core activity when working on business scenarios and case studies to impart critical knowledge and skills about the management function and its core activities. It also utilizes assessment and group debriefs to help participants explore their preferred management and leadership styles.

Course Objectives

By the end of the course, participants will be able to:

• Recognize the various management functions and the skills associated with each one of them
• Develop key managerial competencies essential in conducting related tasks and activities
• Apply a coaching approach to improve performance and maximize results
• Distinguish between types of motivational approaches and when to utilize each
• Employ a variety of analytical and problem-solving tools and methods when dealing with business challenges 
• Improve essential leadership habits critical to the success of a professional manager 

Target Audience

Department heads, senior supervisors, managers and others who need to develop or sharpen their managerial skills.

Target Competencies

• Planning and organizing
• Coordinating and controlling
• Managing and motivating employees
• Coaching employees
• Decision making
• Creative thinking and problem solving
• Defining mutual expectations and accountabilities

Management

• Defining the organization
• Defining management
• Identifying the professional manager
• What do professional managers do?
• Professional managers and business ethics
• Management: Art or science?
• Factors which impact the management function
• Essential managerial functions
• The six steps in planning

Managerial Competencies and Styles

• Defining a competency
• Key competencies for a professional manager
• A review of different management styles
• Factors that influence management styles
• Reasons why some managers fail

Effective Coaching for Professional Managers

• Coaching versus management
• Coaching and the competency iceberg
• Impact of coaching on workplace environment
• 5 powerful words in coaching

Management and Motivation

• Defining motivation
• Key motivational theories that professional managers should be aware of
• Leading towards a motivated work environment
• Job design
• Goal setting
• Performance feedback
• Reward systems
• Motivating a multicultural workforce

Managing Business Challenges

• Ten challenges facing professional managers
• A rational approach to managing problems and finding solutions
• Business tools for professional managers
• Effective decision-making

Management and Leadership

• Defining leadership
• Differences between leaders and managers
• The six levels of leadership
• Leadership characteristics and habits of professional managers
• Personal action plan