Course Methodology

The course relies on brief presentations by the course leader, assessments, videos, individual and group work, and instructor- and participant-led discussions.

Course Objectives

By the end of the course, participants will be able to:

• Analyze the responsibilities and required skills of the new manager and apply the fundamental management functions
• Build and lead effective and dynamic teams
• Identify various ways to motivate employees
• Explore the required steps for effective delegation
• Implement effective strategies for time and stress management
• Apply effective tools to improve problem-solving and decision-making

Target Audience

This course is designed for new managers or supervisors, and managers or supervisors with some experience but no formal training who wish to improve their managerial skills.

Target Competencies

• Planning and organizing
• Leading and controlling
• Motivating
• Delegating
• Problem solving
• Decision making
• Managing time and stress

Responsibilities and Skills of a New Manager

• Why most managers and supervisors fail
• Managing in the new competitive landscape
• Managing for competitive advantage
• Roles and responsibilities of a manager
• The four functions of management
• Skills needed at different management levels
• Common mistakes by new managers and supervisors

Building and Leading Effective Teams

• What makes a team
• How teams can fail
• Stages of team formation
• Characteristics of high-performing teams
• Situational leadership and its application to team leadership
• Current trends and issues

Mastering the Art of Motivation

• Definition of motivation
• Myths about motivation
• The main theories in brief
• Current trends and issues
• Implications for managers

Delegating Tasks Effectively to Your Team

• Definition of delegation and why to delegate
• The barriers to delegation
• Reasons why delegation fails
• The steps to effective delegation
• Empower employees through delegation
• The dos and don’ts of delegation

Time and Stress Management

• Identifying your time wasters with the activity log
• Dealing with and managing your time wasters
• Using the priority matrix and to-do-lists
• Causes and symptoms of stress
• Techniques for managing stress

Problem-Solving and Decision-Making Tools

• Problem-solving skills that managers need
• Decision-making skills that managers need
• The traditional approach to problem-solving
• The helicopter view
• The Ishikawa fishbone technique
• The how-how technique
• The brainstorming technique