Course Methodology
In this course, participants will be engaged in extensive role-plays to
help them develop their coaching and mentoring skills. Participants will also
conduct mini presentations in front of the groups to demonstrate and share
their understanding of the course's material. Individual and group activities
will also be used to solve exercises and cases and participants will have the
opportunity to assess their personal coaching and mentoring styles using a set
of effective self- assessment tools.
Course Objectives
By the end of the course, participants will be able to:
- Define and explain the meaning and the differences
between coaching, counselling and mentoring
- Understand why, how and when to apply coaching in
a workplace settings
- Understand and explain the benefits of coaching
and why sometimes coaching fails
- Analyze and recognize their own coaching styles
and how to apply this knowledge in their coaching engagements
- Learn the skills, characteristics and
qualifications of the ideal coach
- Improve communication skills to enhance the
effectiveness and the quality of coaching sessions
- Learn and apply a variety of coaching strategies,
tools and techniques
- Understand the practical application of mentoring
and how to create and manage mentoring relationships in the workplace
Target Audience
Managers and supervisors whose responsibilities require coaching and mentoring others with the
aim to help them achieve and exceed their performance targets.
Target Competencies
The competencies targeted in this course are:
- Coaching
- Mentoring
- Effective communication
- Active listening
- Questioning skills
- Decision making
- Facilitating growth
- Self-Awareness
Introduction and definitions
- What is coaching?
- Types of coaching
- Counseling-Coaching-Mentoring – A Continuum
- Coaching, Counseling, Mentoring – Bridging Gaps
- Formal and Informal coaching
- Bossing vs. coaching
- Importance of coaching
- Competencies and the personality iceberg
- Behavioral vs. performance indicators
Applications, benefits and challenges of coaching
- Applications of coaching in the workplace
- The benefit of coaching
- Why coaching fails?
- Operational and organizational barriers
- Why managers do not coach?
- Coaching mistakes to avoid
Coaching styles and skills
- Characteristics of an ideal coach
- How a good coach is described
- 7 masterful coaching personality traits
- Myths and realities
- Coaching styles: What kind of a coach are you?
- Seven communication principles for coaching
- Gather good information with EARS
- Good habits of effective listeners
Coaching sessions, strategies and approaches
- Elements of a good coaching session
- Pre-coaching checklist
- Coaching strategies and approaches
- Five steps of coaching
- Coaching models: TGROW and SURE
- SWOT analysis in Coaching
- The coaching wheel – selected managerial
competencies
- BEST – Preview and review coaching
- Asking the right questions in coaching
- Coaching approaches for different behavioral
styles (DiSC)
- Arranging the room for coaching
- Running the coaching session
Mentoring
- What is mentoring? Origin of the word
- The historical mentor and modern day definitions
- Myth about mentoring
- Corporate mentoring
- Characteristics of mentoring
- The mentoring impact
- Practical applications
- Informal vs. formal mentoring
- Why mentoring and whom to mentor?
- Benefits of mentoring
- Role and attributes of a mentor
- Mentoring relationships and life-cycle
- Mentoring meeting and agenda
- 10 commandments of mentoring