Course Methodology

This workshop combines theoretical and practical methods for delivering content. Participants are expected to draft their SMART objectives and receive feedback on their work.

Course Objectives

By the end of the course, participants will be able to:

• Define performance management stages, its objectives, and how it can optimize results
• Develop tangible and intangible measures of performance
• Create business-based objectives, including SMART targets, measures, and Key Performance Indicators (KPIs)

Target Audience

This workshop targets team leaders, managers, business partners, and line managers who are accountable for the organization's and its employees' performance. The workshop is also ideal for HR professionals keen on coaching other employees on this cornerstone of performance management.

Target Competencies

• Deciding and initiating action
• Analytical thinking
• Planning and organizing
• Measuring and managing performance
• Achieving goals and objectives

Performance Management: Introduction and Definitions

• Definition of performance management
• Objectives of performance management
• Key terms and uses
• The annual performance cycle: an overview
• Responsibilities in performance management

Performance Criteria

• Extracting performance criteria from organizational strategy
• Types of performance criteria: Tangible versus intangible criteria
• Critical Success Factors: The three types

Developing SMART Objectives

• Goals, Objectives, and Targets (GOTs)
• Measures and indicators
• Definition and characteristics
• Units of measure
• Difference between measures and indicators
• Using measures and indicators to develop SMART objectives

Workshop

• Writing SMART objectives
• Determining Units of Measure