Course Methodology
The course employs various training methods, including interactive
lectures, case studies, group discussions, and practical exercises. It
emphasizes real-world application and encourages participants to bring their
experiences and challenges into the classroom. This approach ensures a dynamic
learning environment that fosters practical skills and actionable strategies.
Course Objectives
By the end of the course, participants
will be able to:
- Develop value-creation skills to drive
organizational success
- Master the art of engaging with both internal
teams and external customers effectively
- Acquire digital competencies to lead in a
technology-driven environment
- Apply agile and innovative methods to enhance
team productivity and problem-solving
- Cultivate trust and foster team development
through inclusive and empathetic leadership
Target Audience
This course targets newly appointed managers or those transitioning to
management roles. It also benefits professionals in leadership positions who
seek to update their skills with contemporary management practices and
individuals aiming to improve their management competencies in a dynamic and
digital-focused business landscape.
Target Competencies
- Value-driven management
- Customer engagement and relationship management
- Digital literacy and agility
- Innovation and problem-solving
- Trust-based leadership and team development
The Emerging Manager and Value Creation
- Understanding the role of the manager in driving
organizational success
- Driving value creation as an emerging manager
- Building and communicating a compelling vision for
growth
- Leveraging innovation and change to enhance
organizational performance
- Implementing sustainable practices for long-term
organizational health
Engaging Internal and External Customers Successfully
- Aligning management practices with customer
expectations and market trends
- Customer-centric leadership: Strategies for
building customer relationships
- Using customer feedback to drive improvement and
innovation
- Adapting to changing customer needs and enhancing
customer satisfaction
- Cultivating partnerships to extend market reach
and impact
Building Skills for a Digital World
- Overview of the digital economy and its impact on
management
- Embracing technology and the digital age
- Navigating the shift from traditional to digital
leadership styles
- Digital literacy: Understanding and leveraging
digital technologies
- Learning from successful implementations and
lessons learned
Agile Management and Innovation
- Introduction to Agile and Lean management
principles
- The role of agile leaders in empowering teams
- Fostering a culture of continuous improvement and
learning
- Case studies on successful Agile transformations
- Integrating cross-functional teams to enhance
organizational agility
Trust-Based Team Engagement and Development
- Creating and nurturing a positive and productive
team culture
- Techniques for effective team engagement and
empowerment
- Developing talent: coaching, mentoring, and
performance management
- Building high-performing teams through diversity
and inclusion
- Encouraging accountability and ownership within
the team
