Course Methodology

In addition to the material and supporting research and articles, the course provides participants the opportunity to conduct several self-assessments to understand their capability to apply empowerment in their work environment. Participants will also analyze a number of case studies and understand the challenges and benefits that come with empowerment. In addition, several videos will be shown throughout the course showcasing thought leaders and their insight into the evolving role of management through the practice of empowerment.  

Course Objectives

By the end of the course, participants will be able to:

• Build an in-depth understanding of empowerment
• Acquire vital managerial competencies to empower and engage  
• Develop and manage empowered employees
• Gain team commitment and performance through delegation and interdependence
• Employ acquired knowledge on empowerment at the organizational level

Target Audience

This course targets managers and supervisors who are keen on improving productivity and achieving sustained higher results from their employees and teams. The course also serves as a strong foundation for senior managers and leaders who want to know more about empowerment and what to expect as they consider new market demands on performance and results.

Target Competencies

• Empowerment
• Engagement
• Accountability
• Decision-making
• Teamwork
• Conflict management
• Coaching
• Delegation

Understanding empowerment

• Defining empowerment
• Recognizing the benefits
• Recognizing the roadblocks
• Recognizing the mistakes

Empowering the Manager

• The shift in mindset
• The behavior
• The results
• The value
• From manager to leader
• Getting the buy-in
• Setting career paths and reward systems
• Creating the challenge
• Measuring empowerment
• Clearing the way
• The ethos of an empowering manager
• Sharing goals and direction
• Building trust
• Availing information
• Delegating
• Appreciating and giving feedback

Empowering the employee

• Encouraging a new behavior
• Responsibility, Authority and Accountability (RAA)
• Revisiting the job scope
• Creating the zones of authority
• Respecting the boundaries
• Dealing with shared accountability
• Setting the expectations
• Performance management and reviews

Empowering teams

• Teams and the empowered workplace
• Characteristics of an empowered team
• Advantages and disadvantages of team empowerment
• Setting expectations
• Goals
• Accountability
• Teamwork
• Self-management
• Decision making
• Results

The empowered organization

• Characteristics of an empowered organization
• The role of leadership
• The importance of coaching and mentoring
• The transformative process
• The supportive structure
• Communicating empowerment
• Auditing empowerment