Course Methodology

The workshop relies on several experiential methodologies to ensure participants learn and apply what they learn during the workshop. To this effect, the workshop uses micro presentations and many individual and group activities that reinforce learning.

Course Objectives

By the end of the course, participants will be able to:

• Link strategy, Key Performance Areas, and Key Performance Indicators to maximize organizational alignment
• Use the cascading methodology to formulate a set of KPIs aligned with organizational or departmental strategy
• Use best practice criteria to increase the robustness of formulated KPIs, track and report them with ease

Target Audience

This workshop is ideal for strategy development, performance management, or measurement professionals. It will also benefit all managers accountable for performance, whether their own or that of their direct reports.

Target Competencies

• Strategic planning
• Cascading
• Goal and objective setting
• Performance management and measurement
• Performance tracking and reporting

The Building Blocks of Organizational Strategy

• Extracting Critical Success Factors (CSFs) from organizational strategy
• Using CSFs to determine Key Performance Areas (KPAs)
• The criteria for reliable KPAs

Using Key Performance Areas to Formulate KPIs

• A look at measures, metrics, and indicators
• The components of a robust KPI
• The 9-grid criteria
• The importance of formulas and units of measure

The KPI ID Card

• The essential cells in a KPI ID card
• The common pitfalls in formulas and units of measure
• KPI controls: A non-negotiable component

Tracking and Reporting Performance

• Hard versus soft KPIs
• Measuring client and employee Satisfaction
• The use of indexes to simplify tracking and reporting
• The Dow Jones and Saudi CMA examples