Course Methodology
The course reviews best practices in strategy management from different
nations around the globe. We will look at national and entity level examples
from the UAE, Singapore, the UK, the US, and other nations. The main strategy
management framework used is the balanced scorecard which is tailored for this
sector. Participants will practice each element of the strategy management
process through real life case studies and engaging activities.
Course Objectives
By the end of the course, participants will be able to:
- Describe the overall public sector structure and
the need for competitiveness to achieve national prosperity and growth
- Translate stakeholder ambition and needs into a
strategic plan to achieve an entity’s mandate
- Employ the public policy development process
effectively to achieve the strategic plan
- Design and manage strategic initiatives and
cross-entity collaboration mechanisms to effectively execute strategies
- Utilize a practical performance management system
to develop and sustain a performance culture
Target Audience
All managers and professionals who are involved in influencing,
formulating or supporting the planning and strategy of their government or semi
government entity, department or corporation. The course is also beneficial to
those who are responsible for linking, measuring and improving the performance
of the organization, including sector and department managers, strategy or
performance management professionals, balanced scorecard managers, and research
analysts.
Target Competencies
- Strategic thinking and planning
- Service innovation
- Performance management
- Partnerships development
- Policy making
- Leadership skills
- Critical thinking
- Public sector competitiveness skills
Ambition and role of the public sector
- Benefits of strategic management in the public
sector
- Illustrating types of institutions in the public
sector
- Strategy management framework in the public sector
- Public sector strategy definitions
- Cascading the national vision to entity level
- Examples of national visions of nations
- Defining strategic themes linked to citizens’
needs
- Role of government in achieving themes
- Determining underlying national outcomes and KPIs
- Using international indices in target setting
- Measuring a nation's ability in building a
competitive environment
- Becoming competitive as a nation: Porter’s model
Strategic planning in the public sector
- Building a strategy map tailored to the public
sector
- Answering the 3 questions of the strategic
planning process
- Using SWOT analysis
- Fundamentals of PEDESTL framework
- Determining stakeholders and customers: building a
stakeholder map
- Cascading national outcomes and KPIs into sectors
- Developing vision and mission statements
- Developing strategic objectives and KPIs using the
balanced scorecard model
Public policy development
- Understanding public policy and its uses
- Linking public policy to strategic planning
- Phases of public policy development
- Determining root causes of a policy problem
- Defining types of policies
- Developing policy options
- Criteria to consider when assessing policy options
Managing strategic initiatives and partnerships
- Building initiative charters
- Assessing the impact of initiatives
- Understanding partners’ roles and cause and effect
relationships
- Determining accountabilities
- Designing delivery agreements between different
stakeholders
- Ensuring cross-entity collaboration
Designing the Performance Management System (PMS)
- PMS purpose and guiding principles
- Selecting, validating and documenting KPIs and
targets
- Collecting, measuring and documenting results
- Analyzing performance and root causes
- Reporting performance
- Conducting operational and strategy review
meetings collaboratively
- Utilizing performance improvement plans
