Course Methodology

This course extensively uses business cases through which participants role-play real-life business situations. The majority of cases provide recommended approaches. Self-assessments will also be used, and they are an essential aspect of understanding one’s stance toward things. This will allow the participants to develop action plans toward desired behaviors. Throughout the course, participants will also get the opportunity to discuss the importance of influencing and managing conflicts and coming up with positive outcomes. 

Course Objectives

By the end of the course, participants will be able to:

• Identify, articulate, and work on areas of improvement as a foundation for personal and professional growth
• Build healthy working relationships with their direct managers
• Manage and develop their direct employees more effectively
• Develop professional relationships with their peers and influence them the right way
• Play a positive role in promoting a collaborative culture, an appealing workplace, and a productive environment

Target Audience

This course serves new managers and supervisors from all industries, especially those who are keen to get a solid start in management. It is also suitable for those who have made their managerial debut, but have not come to grips yet with their new managerial role, and would therefore like to fine-tune their performance and management mindset.

Target Competencies

• Self-management
• Goal setting
• Influencing
• Task assignment and management
• Managing conflict
• Communicating
• Motivating
• Dealing with different organizational levels

Managing Yourself: Accepting your New Role

• Creating self-awareness
• Understanding your new job
• Analyzing personal strengths and weaknesses
• Measuring your goal-oriented performance
• Measuring your value-adding contributions
• Staying motivated and focused
• Balancing internal and external motivators

Working with your Manager

• A review of the manager-subordinate relationship
• Understanding your manager
• Deciphering your manager's style
• What your manager expects from you
• Developing and managing the relationship: A checklist
• Dos and Don’ts when managing up

Working with your Employees

• The selection process
• ​Knowing your staff
• Setting expectations
• Motivating for outstanding performance
• An insight into employee recognition
• Development and retention: the unmistakable message of a people’s manager
• From individual contributors to outstanding team players, the leap to exceptional results

 Working with your Peers

• Knowing your peers
• Identifying centers of power and influence
• The need to influence and persuade
• The importance of making allies
• Being an influential member of your manager’s team
• The all-season player
• Communicate, cooperate and collaborate
• Dealing with disagreements
• Managing across departments and divisions

Working with your Culture and Organization

• Understanding your company’s culture
• Dealing with workplace politics
• Connecting and strengthening your network
• Focusing on the good of the company
• When to share information and when to hold back
• Bringing out the best in you
• The personal action plan