Course Methodology

This course relies on a hands-on approach that is interactive and participatory. Participants will be asked to self-assess current practices and develop action plans for improving skills and behaviors.

Course Objectives

By the end of the course, participants will be able to:

• Adapt to the new rules of work, learning, and life
• Identify early burnout signs and generate a recovery plan
• Apply proven techniques for an increased level of focus at work
• Develop and maintain their professional network
• Recognize the benefits of connecting with others through specified behaviors
• Assess their current level of social skills and develop a personal development plan
• List and apply proven methods for influencing and persuading others in organizations

Target Audience

Administrators, officers, specialists, supervisors, team leaders, and line managers.

Target Competencies

• Relating and networking
• Working with people
• Building relationships
• Improving focus and commitment
• Enhancing self-confidence
• Service orientation

The Evolving Rules of Work

• Traditional versus new rules of work
• Reasons for new rules of work, learning, and life
• An overview of important new rules
• Rules of work
• Rules of learning
• Rules of life
• Learning to adapt continually
• Preventing burnout
• The early signs of burnout
• Major causes
• Planning your recovery

Improving Your Professional Focus

• Definition of focus management
• Protecting versus growing your focus
• Techniques for improving your professional focus
• Your technology
• Your workspace
• Your mind
• Your time
• Your relationships
• A guide to mindfulness
• Mindfulness fundamentals
• Mindful methods

Building Your Professional Network

• Your network at a glance
• Identify and adapt to cultural differences
• Principles of connection
• Techniques for stepping out of your comfort zone
• Maintaining recurring connections
• Definition of recurring connections 
• Basic principles for maintaining recurring connections
• Assessing your system for recurring connections
• The role of social media in your professional network
• Social media platforms for improved networking
• A focus on LinkedIn
• Tips and techniques

Connecting with Colleagues in the Workplace

• Helping colleagues with challenges
• Locating similar interests
• Modeling exemplary behavior in the workplace
• Shifting focus to others
• Sharing information and lessons learned
• Being considerate to colleagues

Essential Social Competencies at Work

• What are social competencies?
• Assessing your current abilities
• A focus on influence and service orientation
• Defining the terms
• The principles of influence
• Service orientation techniques