Course Methodology

The course uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, self-evaluations, and case studies.  

Course Objectives

By the end of the course, participants will be able to:

• Apply breakthrough leadership and communication techniques to inspire an audience and become a more powerful leader
• Evaluate best practices for influencing peers, managers, subordinates, customers, and other stakeholders
• Effectively handle challenges such as delivering unpopular news, increasing team motivation, and winning hearts and minds
• Analyze the impact of ethical leadership on securing team commitment and cooperation
• Devise internal communication strategies to strengthen their company culture

Target Audience

Executives, directors, team leaders and managers seeking superior communication skills training to strengthen their leadership abilities and help them achieve greater success at all levels of their organization.

Target Competencies

• Leading others
• Communicating effectively
• Handling conflict
• Influencing others
• Presenting ideas
• Gaining commitment

Organizing and delivering thoughts and messages

• Understanding your leadership role and its relation to communication
• Organizing your ideas using mind mapping
• Presenting vs. Public Speaking
• Essentials of public speaking
• Communicating tasks and assignments effectively
• Communicating performance issues

Earning credibility as a leader

• Identifying the characteristics of a credible leader
• Establishing your credibility firmly
• Six main sources of power of any leader
• Creating a positive professional image within the organization
• Changing communication style depending on team member and condition
• Motivating through communication
• Creating an environment of engagement

Winning hearts and minds of people

• Knowing your employees
• Managing your employees' expectations
• ‘Selling’ your ideas to an audience
• Creating a persuasive message that evokes the right emotions
• Adjusting your message to accommodate the audience’s needs, wants and style
• Communicating difficult news or unpopular messages
• Leading and communicating during a crisis

Building consensus, commitment and cooperation

• Principles of ethical leadership
• Ethical dilemmas faced by leaders
• Identifying techniques for building consensus
• Describing how to secure commitment and cooperation to your change initiatives
• Creating healthy inter-departmental cooperation and communication

Leading organizational communication

• Controlling and managing rumors
• Dealing and managing office politics
• Responding to key political behavior
• The four types of grapevine chain
• Choosing the right channel for communicating your message
• Communicating and leading your organizational vision, mission and values