Course Methodology
The course uses a mix of interactive and hands-on techniques. In addition to brief presentations by the facilitator and the participants, there are numerous individual and group exercises, videos and problem solving activities.
Course Objectives
By the end of the course, participants will be able to:
- Define the foundations of Facility Management and understand Facility Management strategies
- Outline the considerations in Facility Planning
- Understand service delivery and performance management
- Adopt best practice in managing the Facility Management function
- Understand the role of project and maintenance management in Facility Management
- Understand sustainability in Facility Management
- Outsource key Facility Management operations to third party organizations
Target Audience
Personnel who are interested in learning facility management and the considerations that affect facility management.
Target Competencies
- Managing FM
- Stakeholder Management
- Outsourcing
- FM Procurement
- Managing performance
The foundations of Facility Management
- Key concepts
- Core competencies
- Roles and responsibilities
Facility Planning
- Key issues
- Utilizing space
- Stakeholder management
- Risks
Facility Management Strategy
- The business context and drivers
- Strategy formulation, analysis, development and implementation
- FM Strategy checklist
Managing the workplace
- People management
- Productivity
- Health, safety and security
- 5S
Outsourcing Facility Management
- The outsourcing decision
- FM and procurement
- The outsourcing process
- Developing the contract
- Specifying the service
Service delivery and performance management
- Continuity of service
- End user requirements
- Managing service providers
- Managing performance
- SLA’s / KPI’s
- Dealing with poor performance
Understand the role of Project and Maintenance Management in Facility Management
- Project Management phases and skills
- Maintenance management essentials
- Continuous improvement in FM
Understand Sustainability in Facility Management
- The sustainability agenda
- Environmental considerations
- CSR
- Innovation
