Course Methodology
This course relies on active participation as a core activity when
working on business scenarios and case studies to impart critical knowledge and
skills about the management function and its core activities. It also utilizes
assessment and group debriefs to help participants explore their preferred
management and leadership styles.
Course Objectives
By the end of the course, participants will be able to:
- Recognize the various management functions and the
skills associated with each one of them
- Develop key managerial competencies essential in
conducting related tasks and activities
- Apply a coaching approach to improve performance
and maximize results
- Distinguish between types of motivational
approaches and when to utilize each
- Employ a variety of analytical and
problem-solving tools and methods when dealing with business
challenges
- Improve essential leadership habits critical to
the success of a professional manager
Target Audience
Department heads, senior supervisors, managers and others who need to
develop or sharpen their managerial skills.
Target Competencies
- Planning and organizing
- Coordinating and controlling
- Managing and motivating employees
- Coaching employees
- Decision making
- Creative thinking and problem solving
- Defining mutual expectations and accountabilities
Management
- Defining the organization
- Defining management
- Identifying the professional manager
- What do professional managers do?
- Professional managers and business ethics
- Management: Art or science?
- Factors which impact the management function
- Essential managerial functions
- The six steps in planning
Managerial Competencies and Styles
- Defining a competency
- Key competencies for a professional manager
- A review of different management styles
- Factors that influence management styles
- Reasons why some managers fail
Effective Coaching for Professional Managers
- Coaching versus management
- Coaching and the competency iceberg
- Impact of coaching on workplace environment
- 5 powerful words in coaching
Management and Motivation
- Defining motivation
- Key motivational theories that professional
managers should be aware of
- Leading towards a motivated work environment
- Job design
- Goal setting
- Performance feedback
- Reward systems
- Motivating a multicultural workforce
Managing Business Challenges
- Ten challenges facing professional managers
- A rational approach to managing problems and
finding solutions
- Business tools for professional managers
- Effective decision-making
Management and Leadership
- Defining leadership
- Differences between leaders and managers
- The six levels of leadership
- Leadership characteristics and habits of
professional managers
- Personal action plan
