Customer Service
Many organizations claim "The Customer is King" while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. The courses in our category on Customer Service are designed to help you appreciate why external and internal customers are both kings and queens and how without them both the organization will not endure. Our subject matter experts spent years researching to find out the latest in this regards. The essence of their research has been compiled into a suite of courses on the topic. Starting with the latest definitions of customer service, wading through what exceptional service looks like and ending with how to differentiate between real service and lip service, our courses are designed to help you create a sustainable customer value proposition.
Customer Service Skills for Frontline Employees
Course MethodologyThis interactive workshop combines engaging presentations, practical exercises, ro..
$3,850.00
Delighting Customers: Skills for Providing Exceptional Service
Course MethodologyThis interactive workshop combines engaging presentations, practical exercises, ro..
$3,850.00
Essential Hospitality Skills for the Workplace
Course MethodologyThe course methodology combines a blend of theoretical and practical learning tool..
$3,850.00
Excellence in Customer Service (Advanced)
Course MethodologyThis course uses several methodologies, including brief presentations by the consu..
$3,850.00
ISM Endorsed Certified Customer Service Professional
Course MethodologyThis course uses interactive techniques like brief presentations by the consultant..
$3,850.00
ISM Endorsed Customer Experience (CX) and Brand Activation Professional
Course MethodologyThe course employs a wide array of self-assessments, templates, group exercises, w..
$3,850.00
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
Course MethodologyIn addition to short presentations by the consultant and the resulting written or&..
$3,850.00