Customer Service
Many organizations claim "The Customer is King" while referring to their employees as internal customers ultimately creating a conundrum regarding who the real customer is. The courses in our category on Customer Service are designed to help you appreciate why external and internal customers are both kings and queens and how without them both the organization will not endure. Our subject matter experts spent years researching to find out the latest in this regards. The essence of their research has been compiled into a suite of courses on the topic. Starting with the latest definitions of customer service, wading through what exceptional service looks like and ending with how to differentiate between real service and lip service, our courses are designed to help you create a sustainable customer value proposition.
Customer Service Skills for Frontline Employees
Course MethodologyThis interactive workshop combines engaging presentations, practical exercises, role-playing scenarios, and group discussions. Participants will gain hands-on exp..
$3,500.00
Delighting Customers: Skills for Providing Exceptional Service
Course MethodologyThis interactive workshop combines engaging presentations, practical exercises, role-playing scenarios, and group discussions. Participants will gain hands-on exp..
$3,500.00
Essential Hospitality Skills for the Workplace
Course MethodologyThe course methodology combines a blend of theoretical and practical learning tools tailored to meet participants' day-to-day work needs and challenges. It is des..
$3,500.00
Excellence in Customer Service (Advanced)
Course MethodologyThis course uses several methodologies, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the met..
$3,500.00
ISM Endorsed Certified Customer Service Professional
Course MethodologyThis course uses interactive techniques like brief presentations by the consultant and questions, both written and oral, case studies, role-plays, exercises, and ..
$3,500.00
ISM Endorsed Customer Experience (CX) and Brand Activation Professional
Course MethodologyThe course employs a wide array of self-assessments, templates, group exercises, workshops, and relevant videos to help participants acquire and apply the right c..
$3,500.00
ISM Endorsed The Customer Complaint System: A Tool for Customer Service Improvement
Course MethodologyIn addition to short presentations by the consultant and the resulting written or oral questions that are debated by the group, this course relies on case st..
$3,500.00