Course Methodology

The course's exercises, workshops, presentations, role-plays, and group discussions are meant to challenge the participants while making the course enjoyable. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify specific learning points.

Course Objectives

By the end of the course, participants will be able to:

• Explain the role and impact of leadership in supporting quality management systems
• Assess the importance of quality in organizations and various quality schools and teachings by quality gurus
• Summarize some of the common improvement methodologies and practices
• Describe team dynamics and the role of teams in supporting continual improvement projects
• Evaluate the most commonly used quality philosophies and tools and use the appropriate ones within their organization 

Target Audience

Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance.

Target Competencies

• Quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Using quality methodologies

Leadership and Management in Quality

• Definition, similarities, and differences
• Can leadership be taught and developed?
• Traits of a leader in quality management
• The role of leadership in supporting quality management systems
• Situational leadership in quality

Quality Basics and Definitions

• Definition and history of quality
• Quality management systems (ISO9001)
• Benefits of implementing a quality model
• Total Quality Management (TQM)
• Cost Of Poor Quality (COPQ)
• The seven quality secrets
• National quality and excellence awards
• Quality gurus and schools

Improvement Methodologies and Practices

• House of Quality and Quality Function Deployment (QFD)
• Six Sigma methodology
• Lean thinking
• Lean principles
• Eight wastes of Lean (MUDA)
• 5S and Poka Yoke
• Failure Mode and Effects Analysis (FMEA)

Building Teams in a Quality Management System

• The importance of teams in quality management projects
• Barriers to team achievements
• Characteristics of effective teams
• Team development stages
• Team members' selection tools

Improvement Tools and Techniques

• Tool selection
• Brainstorming
• The seven classic quality tools
• Check sheet
• Pareto chart
• Cause-and-effect diagram
• Histogram
• Scatter diagram
• Control charts
• Flow charts
• Process mapping and process management
• Management elements and planning tools
• Process auditing “Turtle Diagram”
• American Society for Quality code of ethics