Course Methodology
This course targets those planning to sit for the Certified Quality Manager exam. However, the topics are covered sufficiently so that people with little advanced knowledge of the concepts can master them with practice.
Each topic is presented in a practical, easy-to-follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course and with optional homework exercises. A comprehensive manual, designed as an exam reference book, is provided to each attendee, reviewing exam topics and several sample exams.
Course Objectives
By the end of the course, participants will be able to:
- Review the body of knowledge in preparation for the ASQ CMQ/OE examination
- Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
- Explain, through discussions, the main concepts in each of the BOK elements
- Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
- Practice sample tests
Target Audience
Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.
Target Competencies
- Quality improvement and management
- Problem-solving
- Leadership and team building
- Strategy development and deployment
- Process management
- Measurement: assessment and metrics
- Training and development
- Communication
- Project management
- Quality system and quality models
Introduction: Course Materials, Practice Questions, and Bloom’s Taxonomy
- Body of knowledge, preparation tips, and suggestions for more effective test-taking
Organizational Leadership, Team Strategy Development, and Deployment
- Leadership styles
- Teams and team-building techniques
- Change management
Strategic Plan Development and Deployment
- Strategic planning models
- Business environment analysis
- Strategic plan deployment
- Organizational performance measurement
Management Elements and Methods
- Principles of management
- Management theories, styles, and tools
- Human resources management
- Financial management
- Risk management
- Communication skills and abilities
- Project management
- Project documentation
- Quality system
- ISO and other third-party standards
- Other quality methodologies
- Quality philosophies
Quality and Process Management Tools
- The seven classic quality tools
- Mapping the process
- Analyzing the process
- Innovation and creativity tools
- Lean tools
- Theory of Constraints (TOC)
- Basic statistical use
- Statistical analysis
- Process capability
- Qualitative assessment
Customer-focused Organizations
- Customer identification and segmentation
- Internal and external customers
- Customer needs and the voice of the customer
- Customer satisfaction and loyalty
- Basic customer service principles
Supply Chain Management
- Supplier selection and communications
- Supplier performance and improvement
- Supplier certification, partnerships, and alliances
Training and Development
- Training needs analysis and plans
- Training material design and delivery
- Training effectiveness and evaluation
