Course Methodology

This interactive course combines different learning approaches, including presentations, video analysis, case studies, discussions, and group exercises.

Course Objectives

By the end of the course, participants will be able to:

• Define the role and responsibilities of tour guides in the tourism industry
• Develop interpretation skills to provide engaging and informative tours
• Manage group dynamics and facilitate group interactions
• Develop practical communication skills to convey information clearly to groups
• Recognize and address ethical considerations related to tour guiding, including cultural and environmental sensitivity

Target Audience

Tour guiding and tour escorting companies, local guides bodies, and tour leaders professionals.

Target Competencies

• Tour-guiding
• Interpreting patterns and behaviors
• Communication skills
• Maintaining a positive mental attitude
• Ethical behaviors

Introduction to tour guiding

• Role of tour guides in the tourism industry
• Needs of different types of groups
• Strategies for managing group dynamics
• Adaptation of speech for different types of audiences

Interpretation techniques

• Engaging and informative tours
• Techniques for storytelling and sites reviving
• Methods to facilitate group interaction and engagement
• Managing logistics and financial reports

Maintaining positive relationships with stakeholders

• The need for building professional relationships with tourism stakeholders
• Maintenance of constructive relationships with the employers
• Maintenance of positive behavior toward local communities
• Building advanced relations with colleagues and bus drivers
• Setting ways to deal with services suppliers

Tour guiding and public speaking

• Non-verbal communication implications in tour guiding business
• Non-verbal communication techniques (kinesics, proxemics, and chronemics)
• Voice management technics (paralinguistic)
• Public speaking apprehension management methods

Tour guiding ethics

• Need of ethics in the tour guiding business
• Review of tour guiding code of conduct
• Strategies to deal with people with special needs
• Strategies to deal with demanding clients
• Best practices to handle unexpected situations