Course Methodology

The workshop uses a mix of facilitated and instructor-led sessions to deliver the key learning points and extract the required deliverables from the audience. Role-plays and behavior modeling will be two critical methodologies in this workshop. 

Course Objectives

By the end of the course, participants will be able to:

• Define feedback and contrast it with opinions, reactions, and evaluations
• List the global best practices for providing feedback and decide which one to use based on the situation
• Provide feedback that enhances a recipient’s esteem and improves performance

Target Audience

All managers and senior professionals involved in setting, reviewing, or improving the performance of others at any level in the organization. 

Target Competencies

• Setting expectations
• Performance monitoring
• Questioning and active listening
• Motivating and enhancing self-esteem

Clarifying the Misconception

• Feedback: how different is it from opinions, evaluations, and appraisals
• The reason why it has nothing to do with ‘feeding back’

Best Practices for Providing Feedback

• GROW, SBI, COIN, CLEAR, BOOST, NVC, DESC and
• The Harvard HEAR framework
• Other popular models and their uses
• The secret recipe: From negative to positive
• The skills for effectively providing feedback
• The importance of language and terminology used

Managing Reactions to Feedback

• Barriers to giving feedback
• Reasons for accepting or resisting feedback
• 6 tips to remember about feedback