Course Methodology

The course uses interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), Video clips with detailed debriefs, and individual and group feedback.

Course Objectives

By the end of the course, participants will be able to:

• Build and expand decision making, critical thinking, and creative problem solving skills
• Apply rational approaches to solving problems and making decisions
• Utilize traditional and creative techniques for identifying causes and generating solutions
• Practice essential tools for proper decision making
• Employ creativity and lateral thinking as business tools

Target Audience

Managers, supervisors, and administrators who will benefit from better problem-solving and decision-making, and business professionals who want to take their critical thinking to the next level by using their experience and intuition to make the right moves and decisions,

Target Competencies

• Attention to details
• Decision making 
• Creative thinking
• Practical and proactive thinking
• Situation analysis
• Problem-solving ability and anticipating potential problems

Problem-solving and Decision-making

• Definition of problem,  problem-solving, and decision-making
• The relationship between creative problem-solving and decision-making
• The helicopter view
• The six-step method in problem-solving
• Team problem solving
• The link between causes and symptoms

The Rational Approach to Problem-solving (Kepner & Tregoe)

• Defining the problem
• Writing a problem statement
• Techniques for recognizing problems
• Six critical questions to clear out
• The rational approach
• Kepner & Tregoe's approach to problem-solving 

Problem Analysis Supplementary Tools

• Root cause analysis
• Corrective actions
• The five-why process
• The cause and effect diagram
• Pareto analysis

Decision-making Supplementary Tools

• Effective decision-making
• The How-How method
• The decision analysis worksheet
• Approaches to team decision-making

Creativity and Problem-solving

• Uses of creativity as a business tool 
• Lateral thinking
• Mental blocks to creative thinking and ways to overcome them
• Brainstorming
• The six thinking hats