Course Methodology
This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, videos, games, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.
Course Objectives
By the end of the course, participants will be able to:
- Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
- Utilize excellent communication skills to be even more impactful in the workplace
- Structure their workload for optimal performance and results, using effective time management strategies
- Build effective relationships with direct managers by adapting to different working styles
- Manage conflict as well as understand and influence colleagues using Emotional Intelligence (EI)
Target Audience
This course is beneficial for female professional in an administrative or supporting role. This includes, but is not limited to: administrative assistants, office managers, executive PAs, executive secretaries, personal assistants, executive assistants, confidential secretaries, senior and junior secretaries and other administration-related office professionals.
Target Competencies
- Time Management
- Communication Skills
- Listening Skills
- Emotional Intelligence
- Presentation Skills
- Office Management
- Office Administration
Building on existing skills
- The role of an office professional in the 21st century
- Communication skills and techniques
- Confidence as a tool
- Assertiveness in the workplace
- Time management under pressure
- Organizational skills
Managing the workload
- Task planning
- Prioritizing the workload
- Understanding the business – the big picture
- Taking control of the workload
- Change management in the work environment
- Effective goal setting
Communicating effectively
- Active listening
- Effective business letter writing
- E-mail writing
- Minutes writing
- Note writing
- Report writing
Powerful presentation skills
- Creating presentations
- Winning the room
- Presentation styles
Managing relationships
- Image and perception management
- Effective working relationships
- Working styles
- Identifying styles
- Adapting to work styles
- Having valuable meetings
- Being a team player
- How and when to delegate
Emotional intelligence
- Understanding and influencing behaviors
- Expressing needs and opinions with clarity
- Giving and receiving feedback
- Resolving conflict
- Utilizing empathy to achieve a common goal
